30-Day Money Back Guarantee
Returns & Refunds
*If you are a first-time purchaser and are not satisfied with one of our products that you have purchased in the last 30 days, we will accept a return of the product(s) for a refund of your purchase price, less the original shipping and handling costs.
- Shipping label for the return is not provided.
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If you purchased the Activating Serum 3-Pack, you may return one of the bottles for a refund of the purchase price ($43.)
To return the product(s) for a refund send it to the address below with your name and order number. A refund will be issued to the original form of payment once your return has been processed.
All returns are subject to inspection before a refund is processed. Returned items that do not meet the above criteria or that are damaged in transit back to us may not be refunded.
Send packages to:
Collective Laboratories,
Damaged Items
If you have received a damaged or incorrect item please email us within 30 days of receipt and include images of the damaged or incorrect item(s) you received. Our support email is support@collectivelaboratories.com
If there is anything we can do to help along the way, email us at support@collectivelaboratories.com.
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